Frequently Asked Questions

Click 'Sign Up' on the homepage, enter your information, and verify your email address. You'll be ready to start ordering!

Check our homepage to see available artisans near you. We're constantly expanding to new areas.

No! You can use Drizl directly from your web browser, though we also offer mobile apps for iOS and Android.

Browse meals, add items to your cart, choose pickup or delivery, and complete your order with secure payment.

Many artisans offer customization options. Check each meal's details and communicate with the artisan through the app.

We recommend ordering at least 24 hours in advance, but some artisans accept same-day orders.

Yes, before the artisan begins preparation. Check the order details for the cancellation deadline.

We accept all major credit cards, debit cards, and digital payment methods.

You're charged when you place your order. If cancelled before preparation begins, you'll receive a full refund.

There may be delivery fees depending on distance. All fees are clearly shown before you complete your order.

Refunds are processed to your original payment method within 5-7 business days.

Choose between delivery to your address or pickup from the artisan's location.

Delivery fees vary based on distance and are shown before you checkout.

Yes! You'll receive real-time updates on your order status through the app and email.

Contact the artisan through the app to arrange an alternative. Some artisans offer contactless delivery.

Yes, all artisans go through our verification process and must comply with local food safety regulations.

Always check meal descriptions for allergen information and communicate your allergies to the artisan before ordering.

Contact support immediately at support@drizl.app or use the 'Report Issue' button in your order details.