Privacy Policy

Last updated March 08, 2023

1. Introduction

Welcome to Drizl ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using Drizl, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Platform:

  • Account Information: Name, email address, phone number, password
  • Profile Information: Profile photo, bio, business name (for Artisans), delivery address
  • Payment Information: Credit card details, billing address (processed securely through our payment partners)
  • Meal Listings: Meal descriptions, photos, ingredients, pricing, allergen information
  • Communications: Messages, reviews, ratings, and feedback

2.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information:

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, time spent on pages, clicks, search queries
  • Location Data: GPS coordinates (with your permission) for delivery and local meal discovery
  • Cookies: Session data, preferences, authentication tokens

2.3 Information from Third Parties

  • Social media profile information (if you sign up via social login)
  • Payment processing information from our payment partners
  • Analytics data from third-party services

3. How We Use Your Information

We use the collected information for various purposes:

  • Service Provision: To create and manage your account, process orders, facilitate transactions
  • Communication: To send order confirmations, updates, notifications, and customer support responses
  • Personalization: To recommend meals, customize your experience, and show relevant content
  • Safety & Security: To detect fraud, prevent abuse, and ensure platform safety
  • Analytics: To understand usage patterns, improve our services, and develop new features
  • Marketing: To send promotional emails, special offers, and newsletters (you can opt-out anytime)
  • Legal Compliance: To comply with legal obligations and enforce our Terms & Conditions

4. Information Sharing and Disclosure

4.1 With Artisans and Consumers

When you place an order, we share necessary information with the Artisan (name, delivery address, phone number, order details). Artisans can view your public profile information.

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal)
  • Cloud hosting and storage (Firebase, Google Cloud)
  • Analytics and monitoring (Google Analytics, Sentry)
  • Email communications (SendGrid, Mailchimp)
  • Customer support tools

4.3 For Legal Reasons

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or subpoenas
  • Protect our rights, property, or safety
  • Investigate fraud or security issues
  • Enforce our Terms & Conditions

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

4.5 With Your Consent

We may share your information with other third parties when you explicitly consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and password hashing
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • Compliance with industry security standards

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access and update your personal information at any time through your account settings.

6.2 Data Deletion

You can request deletion of your account and personal data by contacting us at privacy@drizl.app. We will delete your information within 30 days, except where we are required to retain it for legal or business purposes.

6.3 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or adjusting your notification preferences in account settings.

6.4 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

6.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

6.6 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@drizl.app.

6.7 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

7. Children's Privacy

Drizl is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@drizl.app.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

After account deletion, we may retain certain information in anonymized or aggregated form for analytics and legal purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on the Platform. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Drizl, LLP
Glen Arm, MD 21057
United States

Email: support@drizl.app